ARKSSPR
Self Service - Password Reset
ArkSSPR allows users in your organization to obtain and change passwords without the support of the IT department. With the SSPR application exclusive to your institution, your employees' forgotten passwords can be reset in the most secure way. In addition, passwords can be obtained in a practical way via SMS, web, or mobile application.
Easy to use
ARKSSPR eliminates the need to wait for technical support for password operations. It allows you to reset password with a few clicks from your phone or web application. It helps to increase productivity by easing the workload of your IT department.
High Security
With ARKSSPR, your password reset operations are performed securely. It helps to prevent potential security risks that may arise from password change processes by getting support from the technical team over the phone.
Central Solution
ARKSSPR can work as central SSPR. If a user is on more than one identity provider, the user's password is changed on all identity providers simultaneously. Thus, your Identity Migration projects are greatly facilitated.
Specific to Your Setup
ARKSSPR can be customized according to your company's needs. ARKSSPR provides flexible solutions to the special needs of your institution, with the features of creating password reset algorithm and verification mechanisms specific to your institution and designing the user interface in accordance with the company identity.
Local and national resources were used in the creation of the SSPR. It was developed in Hacettepe Technopolis with the software experience gained in the IT projects that the Arksoft team has carried out in cooperation with respected institutions for years and their knowledge on system security.
Security
Avoid security vulnerabilities in password reset processes.
With the popularity of remote work and social media, the risk of password and identity theft increases. Especially in large organizations, there may be security vulnerabilities that can be abused in password reset processes that receive support over the phone or e-mail. SSPR minimizes such risks by allowing passwords to be changed by the user themselves, and by using other verification steps such as sending SMS to specific phone numbers and one-time passwords.
Increase your security with multi factor authentication processes.
With SSPR applications specific to your institution, you can make your password acquisition and change processes more secure with additional steps such as security issues, verification and e-mails. You can act against identity theft threats with multi factor authentication processes. In addition, by sending passwords that received via SMS or e-mail, you can quickly intervene in the operations performed without your knowledge.
Productivity
Let your employees access their accounts anytime, anywhere.
SSPR applications allow password changes to occur at any time of the day, without the need to talk to an additional technical team or service provider. Employees can reset their passwords at home and wherever they work, without connecting to the corporate network and waiting for help from the IT team in the office.
Free your IT department from extra workload using SSPR.
According to Gartner Group's research, between 20% and 50% of calls to companies' help desks are about password resets. This workload of the technical support team and IT department can be eliminated by making the password change processes self-service.
Savings
Prevent workforce losses due to password problems.
The traditional way of resetting passwords causes a loss of workforce as it requires technical support and employees cannot log in to their accounts for a while. With SSPR, password resets can be performed on both the web and mobile, without the additional steps of users creating a change request or calling for help.
Reduce your technical support costs with self-service password reset.
An employee loses an average of $420 per year due to problems with passwords. The resources your IT team or service provider spends on resetting the passwords of users in your organization incur a certain cost. By investing in SSPR, you can reduce your technical support costs and transfer your resources to your higher priority projects.
ARKSSPR Release Notes

Release Date: 01/03/2023

Release Note: With this version the application should work. Various performance and security improvements affecting has been made.
  • •The captcha system has been converted from Google to the original structure.
  • •LDAP queries are optimized, faster and with less information user information inquiries have been accelerated.
  • •"Content Security Policy (CSP) Header Not Set" vulnerability has been resolved.

Release Date: 01/06/2022

Release Note: Provided by Arksspr Services can be turned on and off on demand. Multi-Domain support has been added.

Release Date: 01/02/2021

Release Note: With Arksspr, users have their own Password management was enabled via the web portal. Password such as reset, change password, unlock user transactions are provided with Arksspr. Password in all activities via SMS SMS can be used as a second skin verification method.
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